Effective Date: January 2021

This Privacy Policy explains how PCANA collects, uses, stores, and shares information when you use the Platform.

1. What We Collect

Information you provide

• Account details (name, email, phone)
• Business details (legal name, registration number, address)
• Vendor profile details (primary activity, regions served,)
• Uploaded documents (insurance, certifications, past performance, references)
• Communications with PCANA

Information collected automatically

• Device/browser data, IP address, log data (pages visited, timestamps)
• Cookies or similar technologies (where enabled)

2. How We Use Information

We use information to:

• Create and manage accounts
• Review and verify registrations, including requesting additional documents
• Issue Vendor IDs and activate dashboard access (where approved)
• Provide vendor updates and opportunity notifications (if opted in or where permitted)
• Maintain platform security, prevent fraud, and enforce Terms
• Provide support and improve the Platform
• Meet legal, compliance, and audit requirements

3. How We Share Information

We may share information:

• With service providers (hosting, email, analytics, payment processing) to operate the Platform
• To comply with legal obligations and lawful requests
• To protect PCANA and users from fraud, security risks, or misuse
• With procurement issuers or partners only where necessary for verification or participation, and subject to confidentiality and access controls where applicable

PCANA does not sell personal information as a business model.

4. Data Retention

We retain information as long as necessary to operate the Platform, maintain records, meet legal or audit obligations, resolve disputes, and enforce agreements. You may request account deletion, subject to retention requirements.

5. Security

We use reasonable safeguards to protect data. No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential.

6. Your Choices

• You may update your profile information.
• You may opt out of non-essential notifications where offered (you may still receive operational emails related to your account and verification).
• Depending on your jurisdiction, you may request access, correction, or deletion, subject to legal limits.

7. Cookies

Cookies may be used for login sessions, performance, and analytics. Blocking cookies may affect Platform functionality.

8. Cross-Border Processing

Because PCANA operates across North America, your information may be processed in Canada, the United States, Mexico, or other locations where service providers operate, subject to reasonable safeguards and applicable law.

9. Updates

We may update this Privacy Policy. Changes will be posted with a new Effective Date.

10. Contact

Privacy inquiries and requests: info@pcana-gov.org